For the best quality and clarity logo engraving, we prefer an SVG file or a high quality PNG with a transparent background. Please expect a delay in your order if a low/poor quality image is uploaded and we have to reach out to you or research to design your logo to our needs.
If you would like additional information such as your name, phone number, or email, we would be happy to add that to your logo. Please just add that information to the, "Order Note" in your cart.
After your order has been successfully placed, you'll receive a confirmation email to the email address entered at checkout. Be sure to check your spam folder if you aren't seeing it right away! You will also receive an email when the order has shipped, when it is out for delivery and once it has been delivered.
YES! We are happy to ship orders directly to your client to make this process as easy as possible for you. We do not include receipts with our orders for this reason! Just make sure that you enter your clients address as the shipping address at checkout!
If you are ordering multiple gifts to send to different clients/addresses, each order will need to be placed separately.
We unfortunately do not offer proofs for custom orders. If you placed an order for bulk gifts or promotional products, feel free to send us a message within 1 hour of placing your order and we will work with you to be sure you are happy with your order design before production starts.
We ship out orders within 2 business days! You will receive an email with tracking information once your order is shipped out.
Economy shipping: 5-8 business days
Standard shipping: 3-4 business days
Express shipping: 1-2 business days
If you need your order quicker than our turnaround time + express shipping speed, send us a message and we will see what we can do for you!
Our products are shipped from the U.S. therefore any orders placed by customers in Canada may face import duties. Our products are shipped with DDU incoterms (delivered duty unpaid), meaning the receiver of the goods is responsible for he duty owed. If required, estimated duties should be 6-7% of the order value.
If you've been asked to pay duties that exceed 6-7% of your order value, you may need to reach out to the Canada Border Services Agency to have this amended. To adjust the rate, you will need to submit Form B of Memorandum D17-2-1. For more information, please visit the Canada Border Services Agency website.
Our goal is to be sure that each and every customer of ours is happy with their order from us. If you have any issues with your order, please reach out and we will work to find the best solution. Any orders that arrive damaged from shipping or have an error on our end will be replaced.